If you receive a defective download item please complete the following form or call us at 800-300-2002 and speak to one of our Customer Service Representatives who will assist you or complete the following form. Our Customer Service Representatives are available Monday thru Thursday, 8:00 AM to 4 PM, Pacific Standard Time and Noon on Friday. If for whatever reason you receive a defective download, we will gladly replace the movie with the same product or an alternative. Please understand that we cannot accept cancellations for the follow reasons: * Simply because you did not like a movie or download. * If it is not being requested within 15 days of purchase. NOTE: All "Cancellations or Refund Requests" for defective downloads must be made within 15 days of purchase. COMPLETE & SUBMIT YOUR RETURN, REPLACEMENT OR REFUND BELOW: